Refund policy
Returns & Refunds
Each item is individually prepared and made to order, so I do not accept returns, exchanges for refund for change of mind. Many pieces are personalised and therefore cannot be resold once completed.
I take great care to ensure every order is created exactly as described and securely packaged before shipping, and I’m always happy to answer questions or confirm details beforehand so you feel confident placing your order.
If there is ever an issue with your order, please get in touch as soon as possible and I will always do my best to resolve it. Your satisfaction is very important to me, and I take pride in creating pieces that are meaningful, personal, and beautiful.
If you have any concerns or special requests regarding shipping or your order, please don’t hesitate to get in touch — I’m always happy to help. aliceantliff@gmail.com.
Damages and issues
Please inspect your order upon delivery and contact me immediately with photographs if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. aliceantliff@gmail.com